Policies and terms

Everything that sets out how Trovio works, written as plainly as we can.

Last updated 14 November 2026

For everyone

Terms of useThe terms for using Trovio and buying from its sellers.
Privacy policyWhat we collect, why, who sees it and your rights.
Cookie policyEvery cookie we use, and how to change your choice.

Buying

Returns and refundsCancelling, changing your mind and faulty items.
Buyer protectionHow your money is kept safe on every order.
Reporting a problemTell us about anything illegal, unsafe or fake.

Selling

Seller termsFees, payouts, listing checks and your duties as a seller.
What you can't sellThe items that aren't allowed on Trovio.
Seller protectionPayouts on dispatch, and help with disputes.

Who we are

Trovio is a trading name of Innercity Studios Limited, a company registered in England and Wales (company number 16019946). Registered office: 54 Maloren Way, West Moors, Ferndown, BH22 0BQ, United Kingdom.

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